Activations don´t work
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Clan Gaucho 20th Feb

Joined: 13th Feb
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I have disabled the activation requirement to register on my website but people still get the email asking to activate their accounts.

Worst thing is, that some receive the email without the link to click and verify their accounts.

Help!
ArnulfoAdmin 21st Feb

Joined: 21st Sep 2015
Rank: Support
Posts: 727
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Hello there,

Can you send us a screenshot of what or how the email looks like when they receive it?

And are they viewing it through a computer? And if yes, what browser?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Clan Gaucho 21st Feb

Joined: 13th Feb
Rank: --
Posts: 127
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This guy for example received the email (as shown in the attachments) without a link or further instructions.

He accessed his email in Chrome, in outlook, in his Samsung phone email and from hotmail.com in Chrome in a PC. Same results.

This is very important for us guys. It's my num. 1 priority now and I'll check this forum and my emails for a solution few times a day.

Hope you can help me out soon.

Regards,

Gabriel.-
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ArnulfoAdmin 22nd Feb

Joined: 21st Sep 2015
Rank: Support
Posts: 727
Likes 119



Hello there,

We are currently making some further tests on this one.

We will get back to you.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Clan Gaucho 24th Feb

Joined: 13th Feb
Rank: --
Posts: 127
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Could I have an update on this issue?

Thanks in advance.

Gabriel.-
ArnulfoAdmin 26th Feb

Joined: 21st Sep 2015
Rank: Support
Posts: 727
Likes 119



Hello there,

We replied over to your ticket.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Clan Gaucho 13th Apr

Joined: 13th Feb
Rank: --
Posts: 127
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You have, but the problem still exists.

Some member can register without problem and some get stucked in activations.

I created a new tickets.

Could you please activate that account manually?

It's a very important player for my clan.

Regards,
ArnulfoAdmin 17th Apr

Joined: 21st Sep 2015
Rank: Support
Posts: 727
Likes 119



Hello,

Yes, we are working on this.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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