Cannot update home screen
Forum » Community Forums » Help and Support
ChunkyBabyGravy 28th Mar 2016

Joined: 29th Oct 2015
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Hello iClan,

I should have access on our website to change information that is posted to our homescreen, but when I hover over the "Admin Panel" in the top right corner, I do not have the option "Main Settings." According to our head honcho, I should be able to access this as I have the same permissions as another ambassador on our site who can access this. I am not alone though, out of the 5 on our site that should be able to do this, only 2 can. 

What are we missing that only 2 of 5 people can access the "Main Settings" from the "Admin Panel?"

Thank you,

ChunkyBabyGravy - xAllegiancex NA Ambassador


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GENERAL_ZOD_O10 29th Mar 2016

Joined: 7th Aug 2015
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Can we please get an update on this Iclans? This has not been the first time we have reached out about this issue. Any information would be very much appreciated.

GENERAL_ZOD_O10 xAllegiancex NA West Ambassador


Last Edit: 29th Mar 2016 by GENERAL_ZOD_O10
[Admin]Arnulfo 31st Mar 2016

Joined: 21st Sep 2015
Rank: Moderators
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Hello there Chunky,

May I know the name of the members as well as the email address of them that can access the main settings on the Admin Panel?

Awaiting for your reply.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

StevieBizzle 4th Apr 2016

Joined: 23rd Dec 2014
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sblanchard0632@hotmail.com


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StevieBizzle 4th Apr 2016

Joined: 23rd Dec 2014
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i'm the individual who has all the access to the website


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[Admin]Arnulfo 5th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
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Hello,

I will look into it.

We will let you know for updates.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

GENERAL_ZOD_O10 8th Apr 2016

Joined: 7th Aug 2015
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Do we have an update?


ChunkyBabyGravy 11th Apr 2016

Joined: 29th Oct 2015
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Posts: 457
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Any luck on getting to the bottom of this?


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ChunkyBabyGravy 12th Apr 2016

Joined: 29th Oct 2015
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Posts: 457
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Still trying to patiently wait for some sort of answer


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[Admin]Arnulfo 14th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 762
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Hello,

Our developers are still currently working on this one.

We will let you know for updates.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

ChunkyBabyGravy 20th Apr 2016

Joined: 29th Oct 2015
Rank: --
Posts: 457
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Do we have an update on this?


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[Admin]Arnulfo 22nd Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 762
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Hello!

Good news!

This issue is fixed already but haven't been deployed yet to our Live Production as we do this by batch.

We will let you know once we have deployed it already.

Thank you again for patiently waiting.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

[Admin]Arnulfo 2nd May 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 762
Likes 122



Hello there,

Good news!

We deployed a fixed for this already.

Actually, the error on this issue was just a "mispelled issue".

Can you inform Steve Bizzle about this?

To access the Main Settings, the owner must tick and activate this option in order for his/her members/admins to access the Main Settings: http://prntscr.com/azage0

Please do let us know how you get on with it.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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