Can't use my own domain
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Digital Age Edge 14th Feb 2016

Joined: 13th Feb 2016
Rank: --
Posts: 16
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I purchased a domain from godaddy but when I try to use it on my website through you guys, it says technical error. Its been saying that for hours now. What's going on?


"I don't think they understand that it's free" - Flip

Sajakain 14th Feb 2016

Joined: 14th Feb 2016
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I, too, am trying to use the custom domain setting and it keeps giving the same "Technical Error" page.
Jannine Buenconsejo 14th Feb 2016

Joined: 13th Feb 2016
Rank: --
Posts: 7
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me too! i thought i was the only one
Digital Age Edge 14th Feb 2016

Joined: 13th Feb 2016
Rank: --
Posts: 16
Likes 7



Still no update? Must be because of the holidays. Fair enough.


"I don't think they understand that it's free" - Flip

[Admin]Arnulfo 16th Feb 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello Guys,

may I have your domain name and the domain service provider? So that we could test it out on your websites as well.

Also, just to confirm, you have already followed these steps right ? https://www.iclanwebsites ... .com/help-faq/61/


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Digital Age Edge 16th Feb 2016

Joined: 13th Feb 2016
Rank: --
Posts: 16
Likes 7



www.digitalaedge.com through godaddy


"I don't think they understand that it's free" - Flip

Jannine Buenconsejo 16th Feb 2016

Joined: 13th Feb 2016
Rank: --
Posts: 7
Likes 0



i try to change the name servers on godaddy but it keeps saying "please use a registered nameserver" 

chapter144.com
File:
Size:
114.53 KB
Rate:
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Downloads:
16
Time:
16th Feb 2016
Resolution:
1366 x 768
[Admin]Arnulfo 16th Feb 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello,

The problem/issue with the DNS setting up is already been fixed. We have hit our maximum number of domain names but we have already increased our capacity thus this issue should not occur anymore. This was caused by a sudden jump in number of signups in january which we didn't expect to happen.

Please do try it again.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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