Change domain name WITHOUT signing up to your DNS
Forum » Community Forums » Help and Support
Devon 31st Aug 2016

Joined: 10th Oct 2014
Rank: --
Posts: 201
Likes 45



Hi i want to add my own domain name, but without delegating my DNS to your service. My domain is used for other services than iClan and i would prefer to maintain it myself.

I can resolve our current IP address so setting up an A record is fine, but if you would prefer i can setup a CNAME to follow any changes you make in future.

Thanks

Joe
ArnulfoAdmin 1st Sep 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Hello there,

You have to setup again your domain name using iClan Website's DNS.

For a detailed instruction please refer to this: https://www.iclanwebsites ... .com/help-faq/61/

This is a mandatory action and must need to use iClan Website's DNS in order for your website to have no problems as we can maintain it whenever there are uncertain problems.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Devon 1st Sep 2016

Joined: 10th Oct 2014
Rank: --
Posts: 201
Likes 45



Yeah sorry, im not giving you control over my DNS. So youre saying that the only way that you will allow a custom domain is to give you full control over a DNS domain? 

Btw that link you sent me to says "Recommend" not mandatory.

"We recommend you use our DNS servers, so we can manage your records for you."
Last Edit: 1st Sep 2016 by Devon
ArnulfoAdmin 2nd Sep 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Hello,

Yes, we do recommend it, but its somehow mandatory if you don't want to have problems with your website.

We are very sorry for this confusion.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Devon 2nd Sep 2016

Joined: 10th Oct 2014
Rank: --
Posts: 201
Likes 45



Ok so can you explain to me how to setup our site with a custom domain without switching DNS over to you. 

I'll waive any right to bitch/complain/rant if for any reason this causes me problems later on and you can happily remind me of this.

Many thanks.

Joe
ArnulfoAdmin 3rd Sep 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Hello,

Please follow the details that I have given to you.

Thank you. And if you have further questions, please contact us or open a ticket.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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