Clan website not found
Forum » Community Forums » Help and Support
Devon 31st May 2016

Joined: 10th Oct 2014
Rank: --
Posts: 201
Likes 45



Please can you explain why our clan website is offline? www.95thinexile.co.uk. 

A quick dns lookup on this shows that the DNS record doesnt exist. Now i cant access my site or its admin panel.

Earlier this year you made us switch our DNS over to you because you didnt trust anyone else to manage DNS and it was the only way to ensure that we didnt have outtages due to DNS problems.

I can see from a the posts on the forum that this is affecting a number of people so im wondering what the explanation will be. 

KPNuts74 31st May 2016

Joined: 27th Mar 2016
Rank: --
Posts: 83
Likes 49



It's ridiculous there have been no responses explaining why we all down at the moment
Devon 31st May 2016

Joined: 10th Oct 2014
Rank: --
Posts: 201
Likes 45



out of interest is your DNS managed by iclan?

I know why im getting the error message, i can take a reasonable guess how it happened.

The A or CNAME record that resolves my website no longer exists. Thats why. A simple ping or nslookup proves that.

Im guessing that they either got hacked and lost a bunch of zones and are trying to rebuild them. Or they did some maintenance on their DNS and cocked it up, maybe upgraded and forgot to restore the zone files. Either way they've got a problem with DNS. 

Earlier this year they told me that "we changed our DNS provider because they got hacked, we've tried to contact you several times to discuss migrating". Complete crap. Then they said they i opted out of emails (i only opted out of the newsletter because hey guess what i get emails from my members) and thats why i hadnt been told.

But hey im going to be told that this is my problem again, because they can do no wrong......
ArnulfoAdmin 1st Jun 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Hello there,

We are very sorry for the inconvenience that this issue has brought to you.

Good news is I have already updated and reset your settings.

Please wait for a couple of hours for your domain to update back.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Devon 1st Jun 2016

Joined: 10th Oct 2014
Rank: --
Posts: 201
Likes 45



Thank you
ArnulfoAdmin 3rd Jun 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Hey,

You are welcome.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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