Contacting Support via phone
Forum » Community Forums » Help and Support
ME-Gaming 22nd Jan

Joined: 1st Jun 2018
Rank: --
Posts: 86
Likes 32



Does anyone know how to contact these idiots? I keep getting billed on a CC and when I ask them to remove the card they ask why I want to cancel? If anyone has an idea how to get to the smart people in support please let me know.

Red
ZOD_010 22nd Jan

Joined: 7th Aug 2015
Rank: --
Posts: 2068
Likes 580



Hell if you get an answer to that question let me know as well. We’ve been trying to contact them for over 19 hours about our site being down but no luck. Who’s running things here. Are there admins available?


ME-Gaming 23rd Jan

Joined: 1st Jun 2018
Rank: --
Posts: 86
Likes 32



The Whois lookup says they are in Oregon:

https://www.whois.com/who ... is/iclanwebsites.com

iclanwebsites.com Updated 18 hours ago
Domain Information
Domain:iclanwebsites.com
Registrar:GoDaddy.com, LLC
Registered On:2009-02-07
Expires On:2019-02-07
Updated On:2017-02-12
Status:clientDeleteProhibited
clientRenewProhibited
clientTransferProhibited
clientUpdateProhibited
Name Servers:jill.ns.cloudflare.com
theo.ns.cloudflare.com
Registrant Contact
StateR
Country:US
Email:Select Contact Domain Holder link at https://www.godaddy.com/w ... in=iclanwebsites.com
Administrative Contact
Email:Select Contact Domain Holder link at https://www.godaddy.com/w ... in=iclanwebsites.com
Technical Contact
Email:Select Contact Domain Holder link at https://www.godaddy.com/w ... in=iclanwebsites.com
Raw Whois Data
Domain Name: iclanwebsites.com
Registry Domain ID: 1541402644_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2017-02-12T14:12:38Z
Creation Date: 2009-02-07T17:59:48Z
Registrar Registration Expiration Date: 2019-02-07T17:59:48Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: email@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp# ... ntTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp# ... ientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp# ... lientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp# ... ientDeleteProhibited
Registrant Organization:
Registrant State/Province: OR
Registrant Country: US
Registrant Email: Select Contact Domain Holder link at https://www.godaddy.com/w ... in=iclanwebsites.com
Admin Email: Select Contact Domain Holder link at https://www.godaddy.com/w ... in=iclanwebsites.com
Tech Email: Select Contact Domain Holder link at https://www.godaddy.com/w ... in=iclanwebsites.com
Name Server: JILL.NS.CLOUDFLARE.COM
Name Server: THEO.NS.CLOUDFLARE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net ... /
>>> Last update of WHOIS database: 2019-01-22T22:00:00Z <<<

For more information on Whois status codes, please visit https://www.icann.org/res ... -codes-2014-06-16-en

Notes:

IMPORTANT: Port43 will provide the ICANN-required minimum data set per
ICANN Temporary Specification, adopted 17 May 2018.
Visit https://whois.godaddy.com to look up contact data for domains
not covered by GDPR policy.

The data contained in GoDaddy.com, LLC's WhoIs database,
while believed by the company to be reliable, is provided "as is"
with no guarantee or warranties regarding its accuracy. This
information is provided for the sole purpose of assisting you
in obtaining information about domain name registration records.
Any use of this data for any other purpose is expressly forbidden without the prior written
permission of GoDaddy.com, LLC. By submitting an inquiry,
you agree to these terms of usage and limitations of warranty. In particular,
you agree not to use this data to allow, enable, or otherwise make possible,
dissemination or collection of this data, in part or in its entirety, for any
purpose, such as the transmission of unsolicited advertising and
and solicitations of any kind, including spam. You further agree
not to use this data to enable high volume, automated or robotic electronic
processes designed to collect or compile this data for any purpose,
including mining this data for your own personal or commercial purposes.

Please note: the registrant of the domain name is specified
in the "registrant" section. In most cases, GoDaddy.com, LLC
is not the registrant of domain names listed in this database.
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