Custom Profile fields - unable to edit - iClan Websites Community

Custom Profile fields - unable to edit

Forum » Community Forums » Help and Support

Xi57 27th Jul 2016

Joined: 27th Jun 2016
Rank: --
Posts: 26
Likes 6

I have tried creating some custom profile fields, so that my users can express themselves and/or write stats or information into their profiles,, but I nor anyone else can seem to edit these custom profile fields. They only show as "--". Once created, there is no new option in the personal profile settings to edit them. I know I am not the only user to report this bug. Assistance would be appreciated.

GT: Xi57
Highest Halo Wars TrueSkill Rating: 40

[Admin]Arnulfo 29th Jul 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 745
Likes 120

Hello,

Can you provide some screenshots on to what this issue is all about so that we could further test it on our side as well?

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Xi57 29th Jul 2016

Joined: 27th Jun 2016
Rank: --
Posts: 26
Likes 6

Screenshots attached. Hope this helps. Looking forward to getting this sorted out.
Thanks

GT: Xi57
Highest Halo Wars TrueSkill Rating: 40

File:

ihostinghq1469832748y78.png

Size:

57.55 KB

Rate:

0 votes

Downloads:

Time:

29th Jul 2016

Resolution:

1916 x 1044

File:

ihostinghq146983274842c.png

Size:

900.82 KB

Rate:

0 votes

Downloads:

Time:

29th Jul 2016

Resolution:

1916 x 1040

File:

ihostinghq1469832748pkm.png

Size:

622.25 KB

Rate:

0 votes

Downloads:

Time:

29th Jul 2016

Resolution:

1924 x 1044

[Admin]Arnulfo 31st Jul 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 745
Likes 120

Hello,

We will get back to you, we will have to test this and try to replicate on our end.

Thank you and have a nice day!

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Xi57 31st Jul 2016

Joined: 27th Jun 2016
Rank: --
Posts: 26
Likes 6

Sounds good, looking forward to your reply.

GT: Xi57
Highest Halo Wars TrueSkill Rating: 40

Xi57 8th Aug 2016

Joined: 27th Jun 2016
Rank: --
Posts: 26
Likes 6

Any update? It's been over a week.
Thanks

GT: Xi57
Highest Halo Wars TrueSkill Rating: 40

[Admin]Arnulfo 12th Aug 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 745
Likes 120

Hello,

Our developers are currently on queue.

They are working on these bugs as soon as possible.

We will let you know surely for updates for this.

This is already included in our queue

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Neil 14th Aug 2016

Joined: 12th Jul 2015
Rank: --
Posts: 364
Likes 66

I have the same issue over at this website: www.teambrigade.eu

Good luck.

Xi57 14th Aug 2016

Joined: 27th Jun 2016
Rank: --
Posts: 26
Likes 6

Thanks for adding to the discussion, the more people who notice this feature is unusable the more likely it'll be addressed.

GT: Xi57
Highest Halo Wars TrueSkill Rating: 40

[Admin]Arnulfo 15th Aug 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 745
Likes 120

Hey guys,

This issue was already added on our Bug List... we will let you know as soon as its fixed.

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Forum » Community Forums » Help and Support

Please login or register to reply.

Welcome to the support forums!

Welcome to the community forums!

If you're a premium customer and need urgent support or need to share personal details, please open a ticket from inside your Admin Panel.

Otherwise, please register to post in these forums.

Thank you!