Daylight Saving Rollback Issue - Help Needed
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VZ-FaDe2BrAD-TT 1st Mar 2016

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Hi There,

We have had several members/Admins report a problem where their profile clock has rolled back 1hr.
This in turn means that for the effected players every event listed is 1hr out and it potentially causes a serious issue in our community where players are signing up for events and not showing due to confusion on event times.

This from what i can understand is due to the Daylight saving option in profile settings. For some reason as of Today many with this check box ticked reverted back to normal hours. Has something changed on the server that could of caused this?

For some we can temporarily resolve issue by unchecking the DL box and selecting TZ manually however in some parts of the world you can not select your current TZ due to the restrictions in the drop down selections.
Example - New Zealand players who currently are GMT+13 can only select the GMT+12 option with the daylight saving box.
There is no option to manually select GMT13

If you could please look into this ASAP it would be much appreciated.

Kind Regards

Brad - xAx Ambassador
ArnulfoAdmin 1st Mar 2016

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Hello,

Thank you for contacting us today in here.

If I may ask, is this issue that you have reported just recently happened today?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

ArnulfoAdmin 1st Mar 2016

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Hello again,

Also, can you give me an example of a member that is having this problem so that I could use his/her account in replicating the said issue?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 1st Mar 2016

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Yes it appears so...

1x Example would be subfm
ArnulfoAdmin 1st Mar 2016

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Hello,

We will look into this, so the name of the member is subfm? correct?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 1st Mar 2016

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Yes correct
ArnulfoAdmin 2nd Mar 2016

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Hello,

We will look into this first.

But for now, can you give us some link of which event we can test it out?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 2nd Mar 2016

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All Events for those effected are the same (1hr out) Basically the guys that have GMT13+ as there time are only getting GMT12+ and it is not auto adding the extra +1

We either need a GMT13+ option or we need that daylight savings check box to auto advance the time correctly
ArnulfoAdmin 2nd Mar 2016

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Hello,

Can we ask for a screenshot on what this affected user is seeing on his side?

Our developers are currently taking a look at this and needs more information on this so that we could replicate it.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 2nd Mar 2016

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As you can see the user lives in Auckland and his time is set to GMT +12 with daylight clicked, This should add 1 to his GMT time making it +13 but it is staying at GMT+12

If you look in lower RHS you will see his actual time compared to the time showing in profile.... Hope this helps.

ArnulfoAdmin 2nd Mar 2016

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Hello,

Is this your only issue? Or are there still other that's related to adding events or viewing erroneous events? maybe another screenshot will be very helpful... Please let us know.

We have already replicated the issue with regards to the view profile.

We want to know about your claim " This in turn means that for the effected players every event listed is 1hr ".

Awaiting for your response.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 3rd Mar 2016

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Hey there, No this is the main issue. If the time does not show right in the profile then potentially members could be joining an event based on there time on events that is 1hr out...

Simply if you can fix the issue so GMT+13 exists or the daylight savings box rolls GMT12+ forward i hour it would fix our issue?
ArnulfoAdmin 3rd Mar 2016

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Hey.

Thanks you for your prompt response.

We will update you as soon as possible if this issue is already resolved or fixed.

Please wait for our reply.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 11th Mar 2016

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Been over 1x week? Any word?
ArnulfoAdmin 12th Mar 2016

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Hello,

there is already a fixed for this but was not yet released.

We are going to let you know as soon as possible we release the patch.

Thank you!


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 14th Mar 2016

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Thankyou
ArnulfoAdmin 22nd Mar 2016

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Hello,

I have some further information regarding your bug report. We have been working on this recently and I am happy to inform you this has now been fixed and has now been patched to your website.

Would you like to check this again your side of things to ensure this has been resolved?

Thank you for your patience in getting this resolved and thank you for reporting this issue to us.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 22nd Mar 2016

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Thankyou, Will get back to you with results
ArnulfoAdmin 22nd Mar 2016

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Just to note down, please re-do your time zone settings.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

VZ-FaDe2BrAD-TT 23rd Mar 2016

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Hi, This fixed the issue for 1x day and now it has reverted back to being incorrect? Was a backup server reloaded or another reason that your fix has reverted back?
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