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Deleted/banned member issue
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Administration
12th Jan 2016
Joined: 21st Apr 2015
Rank: --
Posts: 37
Likes 6
Hello,
I was testing the Ban feature on our site
http://theobstructions.cl ... anwebsite.com/
and I later unchecked the Ban boxes on that
member.
This didn't help because he can not log in now.
The user name is Greg B.
I velieve he's getting a faulty password runaround.
Arnulfo
14th Jan 2016
Joined: 21st Sep 2015
Rank: --
Posts: 768
Likes 125
Greetings!
I suggest you create a ticket so that we can further assist you on this.
Will wait for your ticket then.
Thank you again for using iClanWebsites!
Arnulfo,
Customer Care
Administration
14th Jan 2016
Joined: 21st Apr 2015
Rank: --
Posts: 37
Likes 6
Great! I can NOT create help tickets!
Every time I try to send one it tells me;
"We're sorry but you have already requested
help with this."
I'd like to when and how I can get some tech assistance here..
Arnulfo
15th Jan 2016
Joined: 21st Sep 2015
Rank: --
Posts: 768
Likes 125
Hello there,
Your ticket was actually sent to us.
I have already replied to your ticket.
Thank you again for using iClanWebsites!
Arnulfo,
Customer Care
Administration
15th Jan 2016
Joined: 21st Apr 2015
Rank: --
Posts: 37
Likes 6
Ok. I guess i dont know how to check tickets. I'm just now seeing your replies! Sorry, how are we handling the issues and where can I see this?
Arnulfo
15th Jan 2016
Joined: 21st Sep 2015
Rank: --
Posts: 768
Likes 125
Hello,
have you received my email reply?
We are actually aware of the tickets displaying an error message but those tickets were actually successfully sent to us.
Our developers are currently working on to fix the error prompt when creating tickets.
Thank you again for using iClanWebsites!
Arnulfo,
Customer Care
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