Deleted/banned member issue
Forum » Community Forums » Help and Support
J.K. 12th Jan 2016

Joined: 21st Apr 2015
Rank: --
Posts: 36
Likes 6



Hello,

I was testing the Ban feature on our site http://theobstructions.cl ... anwebsite.com/
and I later unchecked the Ban boxes on that
member.
This didn't help because he can not log in now.
The user name is Greg B.
I velieve he's getting a faulty password runaround.
ArnulfoAdmin 14th Jan 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Greetings!

I suggest you create a ticket so that we can further assist you on this.

Will wait for your ticket then.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

J.K. 14th Jan 2016

Joined: 21st Apr 2015
Rank: --
Posts: 36
Likes 6



Great! I can NOT create help tickets!
Every time I try to send one it tells me;
"We're sorry but you have already requested
help with this."
I'd like to when and how I can get some tech assistance here..
ArnulfoAdmin 15th Jan 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Hello there,

Your ticket was actually sent to us.

I have already replied to your ticket.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

J.K. 15th Jan 2016

Joined: 21st Apr 2015
Rank: --
Posts: 36
Likes 6



Ok. I guess i dont know how to check tickets. I'm just now seeing your replies! Sorry, how are we handling the issues and where can I see this?
ArnulfoAdmin 15th Jan 2016

Joined: 21st Sep 2015
Rank: Support
Posts: 736
Likes 120



Hello,

have you received my email reply?

We are actually aware of the tickets displaying an error message but those tickets were actually successfully sent to us.

Our developers are currently working on to fix the error prompt when creating tickets.



Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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