Domain Problems
Forum » Community Forums » Help and Support
Jannine Buenconsejo 14th Feb 2016

Joined: 13th Feb 2016
Rank: --
Posts: 7
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So... every time I try to post the nameservers on godaddy it says "you must enter a registered nameserver." and "one or more invalid nameservers" 

Alsoooo when I try to type and save the domain on our dns settings here it says "technical error we are updating or have crashed" or something... but it has been like that for a few days now... help? 
[Admin]Arnulfo 16th Feb 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello there,

May I have your domain name and the domain service provider? So that we could test it out on your websites as well.

Also, just to confirm, you have already followed these steps right ? https://www.iclanwebsites ... .com/help-faq/61/

Read more: http://community.iclanweb ... ge/5#5#ixzz40ImOdhqW


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

[Admin]Arnulfo 16th Feb 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello,

The problem/issue with the DNS setting up is already been fixed. We have hit our maximum number of domain names but we have already increased our capacity thus this issue should not occur anymore. This was caused by a sudden jump in number of signups in january which we didn't expect to happen.

Please do try it again.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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