email invite to join out clan went out in GERMAN
Forum » Community Forums » Help and Support
Str8UpJack 20th Feb 2016

Joined: 20th Sep 2014
Rank: --
Posts: 3085
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Ok.. so you guys recently added support for the German language if I remember correctly??  Well can you please make sure that didn't switch the default language for emails sent by your system to go out in German for existing customers.  I used the Members page on my admin page to manually add a new member via their email address.   They informed me the invite came in German 

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[Admin]Arnulfo 22nd Feb 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello,

I believe I have replied to your ticket already.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Highland Mault 17th Mar 2016

Joined: 16th Mar 2016
Rank: --
Posts: 16
Likes 1



I just had this same problem - the default email sent to a new member when I tried to add them was in German, and I can't see where to change that. Can someone let me know what the fix is for this?
[Admin]Arnulfo 19th Mar 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello Highland,

Can you send us some screenshots on what happened on your side?

Is this a recent issue that you have experienced?

This issue was already fixed before.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

[Admin]Arnulfo 19th Mar 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hi Highland,

You can also open a support ticket if you want.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Highland Mault 21st Mar 2016

Joined: 16th Mar 2016
Rank: --
Posts: 16
Likes 1



Hi Arnuflo - I don't really have screen shots because the problem isn't with any of the site pages - it's the activation email coming from your back-end server. The problem is definitely recent because I just got the site set up last week, and invited my first members to join. The language of the site is set to english, but the activation email that gets sent to those addresses I add in the 'Add Members' section are going out in German, and I can't seem to find anywhere where I can control that as a setting...Would a copy of the german language email help at all or is there a screenshot of something else I can send?
[Admin]Arnulfo 22nd Mar 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello,

can you send a screenshot of the email being received and make sure the image shows the date it was received?

Thanks.

Also, which member (email address) of them is receiving these german emails?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Highland Mault 24th Mar 2016

Joined: 16th Mar 2016
Rank: --
Posts: 16
Likes 1



HI Arnulfo - I sent the screen shots to your email request,...haven't seen any update from either you or the rep working my ticket. Have we made any progress on this? Thanks!

HM
[Admin]Arnulfo 27th Mar 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



hello,

we are very sorry but our support is not available last week due to the fact that it is Holy Week.

We are working on it already.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

fakirarmy 13th Apr 2016

Joined: 19th Mar 2016
Rank: --
Posts: 1
Likes 1



come on joined my clan
[Admin]Arnulfo 14th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120



Hello Fakiramy,

You can actually advertise your website to our Website Showcase so that people/users from iClan Websites could see.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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