Great Support for a website wanting 49.99 a month
Forum » Community Forums » Help and Support
iDon 8th Sep 2014

Joined: 13th Jul 2014
Rank: --
Posts: 1
Likes 0

I was being skeptical at first. I need a website to host my clan site. so I was doing some research. found this one and enjiin. I look at the support forum to see if support is active on here, and I am not pleased. I have seen over 20 topics of people asking for help and no replies. so I pay 49.99 for a service that list all this features, im stuck need help I post and no respond. jum... yall need netter support. I was gonna go with this site but the lack of support is terrible.
JamesAdmin 9th Sep 2014

Joined: 27th Mar 2009
Rank: Support
Posts: 2332
Likes 293

Hello, support is given through support tickets and instant chat (about 16 hours per day). I notice you haven't opened any tickets, please open a ticket from inside your admin panel. Our average first time response is 2 hours 10 minutes, thank you!
Furious-F 9th Sep 2014

Joined: 18th Jun 2013
Rank: --
Posts: 639
Likes 569

iClanWebsites' support is very fast my friend. I'd suggest you to stay on iClanWebsites' side! Well, as James said, you have to open a ticket from your Admin Panel or by connecting in your Admin Panel on the bottom - left you can see a small "Window" to call it like "Online Members (0) Click to chat".

If yes, then it means that a part of Support Team is online, probably Evie who's really good at her job She helped me a lot of times and she responses in like few seconds.

Anyway, that's up to you buddy. Just saying my opinion and experience! Good luck

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Evie 9th Sep 2014

Joined: 7th Aug 2014
Rank: --
Posts: 665
Likes 73

Thank you for your kind words.

We strive to provide the best possible support we can.

Forum » Community Forums » Help and Support
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Welcome to the support forums!

Welcome to the community forums!

If you're a premium customer and need urgent support or need to share personal details, please open a ticket from inside your Admin Panel.

Otherwise, please register to post in these forums.

Thank you!