Hello, did you recently change your domain name? I checked your domain name and it's showing that it's not configured properly.
For now, I have removed your custom domain name and you can now access your site here: ugn.iclanwebsites.com
It is 100% possible to use any domain registrar with our websites. All you need to do is setup the domain name from the registrars side.
For Premium Customers
We recommend you use our DNS servers, so we can manage your records for you. First, visit your Admin Panel > Menu > DNS Manager. Enter your domain name. If you know you have additional DNS records for other services such as email, then enter them here too. Press the save button.
Then, change your DNS name servers (this is done through your registrar) to:
Your domain name will become active within a few hours.