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Beans 1709 1st Mar 2014

Joined: 21st Sep 2012
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Posts: 932
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One of my members (133617) can't access the instant chat. online members appears as () and he can't click  the box to open it. I see him as online for 20-30 seconds and then it goes offline. I have even tried to msg him, still nothing. They are on chrome on the latest version and i have run through a few troubleshooting tasks but to no avail.


UKKorby 1st Mar 2014

Joined: 28th Feb 2014
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Posts: 223
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Have you asked your member to choose try another browser to see if he/she gets the same problem?
Beans 1709 1st Mar 2014

Joined: 21st Sep 2012
Rank: --
Posts: 932
Likes 210



yes. im also on chrome but have no issues


JamesAdmin 3rd Mar 2014

Joined: 27th Mar 2009
Rank: Support
Posts: 2332
Likes 293



In Chrome, click the options button > Tools > Javascript console. See if there's any red text there.
Beans 1709 3rd Mar 2014

Joined: 21st Sep 2012
Rank: --
Posts: 932
Likes 210



Failed to load resource: net::ERR_BLOCKED_BY_­CLIENT http­://apis.google.com/j­s/plusone.jsFailed to load resource: net::ERR_BLOCKED_BY_­CLIENT http­://platform.twitter.­com/widgets.jsFailed­ to load resource: net::ERR_BLOCKED_BY_­CLIENT http­://tcr.tynt.com/ti.j­sevent.returnValue is deprecated. Please use the standard event.preventDefault­() instead.Notifying of typing chat.js?126:3962Unca­ught ReferenceError: nw is not defined pstatic.datafastguru­.info/fo/ecom/lang.j­s?c=es:22Uncaught ReferenceError: nw is not defined pstatic.datafastguru­.info/fo/ecom/lang.j­s?c=us:520Notifying of typing chat.js?126:3962Noti­fying of typing


JamesAdmin 5th Mar 2014

Joined: 27th Mar 2009
Rank: Support
Posts: 2332
Likes 293



Hey - can you please ask them to open a ticket, so we can discuss this on an individual case? Just email support@iclanwebsites.com
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