Lost website
Forum » Community Forums » Help and Support
TeamEnternode 10th Sep 2014

Joined: 10th Feb 2013
Rank: --
Posts: 13
Likes 3



My community website called KCAUnited lost it's domain name and now I can't access it.

For obvious reasons I could not file a support ticket.
Dawn 10th Sep 2014

Joined: 16th Feb 2014
Rank: --
Posts: 264
Likes 43



Hello,

I found your website and your domain name was not configured correctly so I removed this for now and you can access your website here: http://kcaunited.iclanweb ... sites.com/.

It is 100% possible to use any domain registrar with our websites. All you need to do is setup the domain name from the registrars side.

For Premium Customers
We recommend you use our DNS servers, so we can manage your records for you. First, visit your Admin Panel > Menu > DNS Manager. Enter your domain name. If you know you have additional DNS records for other services such as email, then enter them here too. Press the save button.
Then, change your DNS name servers (this is done through your registrar) to:

ns1.clanwebsites.com
ns2.clanwebsites.com
ns3.clanwebsites.com
ns4.clanwebsites.com

Your domain name will become active within a few hours.

Thank you! Let us know how it goes.
TeamEnternode 11th Sep 2014

Joined: 10th Feb 2013
Rank: --
Posts: 13
Likes 3



Thank you!
Forum » Community Forums » Help and Support
Please login or register to reply.
Welcome to the support forums!

Welcome to the community forums!


If you're a premium customer and need urgent support or need to share personal details, please open a ticket from inside your Admin Panel.


Otherwise, please register to post in these forums.


Thank you!
Twitter