Thank you for contacting us today.
First of all, you sent us a ticket on a weekend whereas support is not available thus we really can't answer in your tickets.
Also, please double check at your own, we have replied to your forum posts actually, you can see it here: http://community.iclanweb ... date-information-a64
We replied on March 2 as you have posted this on March 2, we believe what you are saying of us not replying is incorrect.
You only have 1 ticket pending on our system right now currently thus how can you claim that we didn't answer your ticket/s?
Awaiting for your response.