No longer can I access my email
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WDA_Colonel 5th Jul 2016

Joined: 3rd Apr 2014
Rank: --
Posts: 293
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I switched all my dns on my 1and1 acct to iclanwesites and now my email no longer works.  Please help. My my dns settings are as follows

Mx00.1and1.com
Mx01.1and1.com

I need help setting up my dns manager on iclanwebsites with wda_colonel@walkingdeadarmy.com

Thanks all


[Admin]Arnulfo 8th Jul 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 743
Likes 120



Greetings!

Can you access your website right now?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

WDA_Colonel 10th Jul 2016

Joined: 3rd Apr 2014
Rank: --
Posts: 293
Likes 24



Yes I can access my website, I just can't retrieve my email.  Any ideas what I need to put in my dns manager?


[Admin]Arnulfo 11th Jul 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 743
Likes 120



Hello,

I am not sure of this though. By saying you can't retrieve your email, does that you mean that you don't have access in that email address you gave?


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

WDA_Colonel 11th Jul 2016

Joined: 3rd Apr 2014
Rank: --
Posts: 293
Likes 24



That is correct. When I entered the proper dns settings into 1and1.com I was no longer able to access my email through 1and1.com. I then entered my mx setting into iclanwebsites dns manger which are as follows

Mx00.1and1.com
Mx01.1and1.com

I still cannot access my email which is colonel@walkingdeadarmy.com


Last Edit: 11th Jul 2016 by WDA_Colonel
[Admin]Arnulfo 12th Jul 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 743
Likes 120



Hello,

We are very sorry but our support for this is limited as we can only answer questions with regards to the basic features and new features or bug testing. I suggest you try and communicate with Tech-savy people or try in Google. For our DNS Manager, if you are trying to setup your email client in there, we assume you are well-fed of how to do it.

I hope you understand.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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