hi people on my website are showing up as registered but have not received a activation email and can't access my website as a member

Hello,

We are aware of this already.

Our developers are currently looking into it.

We will let you know for updates on this.

Is there anything else I can assist you with?

If you would like to hurry up and fix it please. It's making my job a lot harder than it should be.

Hello Jackson,

Thanks for letting us know. At the moment our team is working on the account activation issue and will be resolving the problem as soon as possible. I suggest you send us a ticket enumerating the list of email address that haven't received an activation email yet. We will be sending you a reply ticket soon we have made a progress. Thank you.

Regards,
Dexter
Support

I have the same Problem! Have alrdy so many people waiting for a Mail!

This is becoming a real issue. I have lots of members needing to join the website. Please give us updates of whats happening,

Thanks,
-Jackson.

Hello guys,

We will surely inform you if the update(fix) for this will be patched already.

Our team is currently fixing it and we need to make sure that the fix will be applied correctly.

Thank you again for understanding.

Greetings!

Thank you for patiently waiting for our update.

We are deeply sorry for this inconvinience and we are happy to announce that this issue/bug was already fixed and deployed to our production.

We sincerely apologize for this.

For admins, please go to Admin Panel > Menu > Activations > And click Re-send email activations, we have already tested this out to some of our customer's website and we have checked it already that the activation emails were sent already by checking it on Sendgrid(our email service provider).

For other users out there, you can try to login and you should see that you cannot login and there will be a note there saying "Click to resend email activation", just click it and wait for the email to arrive.

Just a quick note, always make sure that you are using your correct email address when trying to register for iClan Websites.

Thank you and Have a nice day to all!

iClan Websites Support,
Arnulfo