PNG files for signature banners.. no longer????

Forum » Community Forums » Help and Support

Str8UpJack 13th Jun 2015

Joined: 20th Sep 2014
Rank: --
Posts: 3099
Likes 320

Hello,

Did you change the file types to not allow PNG files for banners any longer??? I have users that were telling me they couldn't get their banners up and when I went in to override for them, I couldn't select any PNG files at all.

Let's go wreck someone's day ~ T110E5 fueled by Old No.7 & Thrash Metal
~ Active grinds : NONE and DONE.
Twitter : http://www.twitter.com/st ... r8upjack
YouTube : https://www.youtube.com/u ... ser/OGStr8UpJack
TWITCH.TV - STREAM : http://WWW.TWITCH.TV/Str8 ... UpJack
Mobcrush Stream : http://www.mobcrush.com/s ... tr8upjack
DISCORD - https://discord.gg/0bLiPF ... fNQ56VpFdQ

Dunbar1 4th Jul 2015

Joined: 16th Mar 2014
Rank: --
Posts: 98
Likes 33

Our TS banner has been missing for quite some time and cannot get it back. I think its related

Liked this

Evie 7th Jul 2015

Joined: 7th Aug 2014
Rank: --
Posts: 665
Likes 73

Hello Dunbar1,

Thank you for your feedback.

Let me escalate this to our senior developer so he can check on your site further and could provide you an accurate response.

I will go ahead and make a ticket for you so we can monitor the progress of this.

Thank you for bearing with us.

Str8UpJack 13th Jul 2015

Joined: 20th Sep 2014
Rank: --
Posts: 3099
Likes 320

@Evie ... My original question has still not been addressed.

Please do this and let me know what your results are:

Go to your profile and navigate to where you can pick your signature image. Tell me if all the PNG files are dimmed out ( not able to select them ). When we joined PNG files were selectable and now they are not.

Evie 19th Jul 2015

Joined: 7th Aug 2014
Rank: --
Posts: 665
Likes 73

Hello Str8UpJack,

This is a current bug in the system. We haven't disabled PNG files.

Our developers are now working closely on it.

Please bear with us.

Thanks.

Forum » Community Forums » Help and Support

Please login or register to reply.

Welcome to the support forums!

Welcome to the community forums!

If you're a premium customer and need urgent support or need to share personal details, please open a ticket from inside your Admin Panel.

Otherwise, please register to post in these forums.

Thank you!