PNG files for signature banners.. no longer????

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Str8UpJack 13th Jun 2015

Joined: 20th Sep 2014
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Hello,

Did you change the file types to not allow PNG files for banners any longer??? I have users that were telling me they couldn't get their banners up and when I went in to override for them, I couldn't select any PNG files at all.

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Dunbar1 4th Jul 2015

Joined: 16th Mar 2014
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Posts: 98
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Our TS banner has been missing for quite some time and cannot get it back. I think its related

Liked this

Evie 7th Jul 2015

Joined: 7th Aug 2014
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Posts: 665
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Hello Dunbar1,

Thank you for your feedback.

Let me escalate this to our senior developer so he can check on your site further and could provide you an accurate response.

I will go ahead and make a ticket for you so we can monitor the progress of this.

Thank you for bearing with us.

Str8UpJack 13th Jul 2015

Joined: 20th Sep 2014
Rank: --
Posts: 3096
Likes 320

@Evie ... My original question has still not been addressed.

Please do this and let me know what your results are:

Go to your profile and navigate to where you can pick your signature image. Tell me if all the PNG files are dimmed out ( not able to select them ). When we joined PNG files were selectable and now they are not.

Evie 19th Jul 2015

Joined: 7th Aug 2014
Rank: --
Posts: 665
Likes 73

Hello Str8UpJack,

This is a current bug in the system. We haven't disabled PNG files.

Our developers are now working closely on it.

Please bear with us.

Thanks.

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