Profile pic and banner refuses to display!
Forum » Community Forums » Help and Support
NGN Andrizzle 3rd May 2016

Joined: 7th Sep 2014
Rank: --
Posts: 150
Likes 32



Has the issue been fixed with the bug causing profile pics and banner pics not to download and be set?
dextersandovalAdmin 3rd May 2016

Joined: 9th Mar 2016
Rank: Support
Posts: 17
Likes 8



Hello,

Thanks for the follow-up.

Apparently, the bug fix was deployed yesterday. We and a number of users were able to upload images throughout the site. However, reports from other users are still visible. I understand that this issue is giving our users inconvenience but our team are doing it's best to completely resolve the issue. Thank you for understanding.


Thank you for choosing iClan Websites.

Dexter
Customer Support

NGN Andrizzle 3rd May 2016

Joined: 7th Sep 2014
Rank: --
Posts: 150
Likes 32



Most of my members profiles are now showing a blank box that has no image.
dextersandovalAdmin 3rd May 2016

Joined: 9th Mar 2016
Rank: Support
Posts: 17
Likes 8



Hello,

Noted that one. To help our developers, if possible will you send us screenshots of the imageless profiles? Thanks.

With respect to the update, we will inform our users through this community forum.


Thank you for choosing iClan Websites.

Dexter
Customer Support

NGN Andrizzle 3rd May 2016

Joined: 7th Sep 2014
Rank: --
Posts: 150
Likes 32



Yes, here is a screenshot attached to this message. In the image, there is no profile pic at all beside the user NGN BulletSponge. He isnt the only member that shows like this. It is anyone who tried to update their profile pic. 
File:
Size:
62.73 KB
Rate:
  0 votes
Downloads:
10
Time:
3rd May 2016
Resolution:
204 x 335
dextersandovalAdmin 3rd May 2016

Joined: 9th Mar 2016
Rank: Support
Posts: 17
Likes 8



Hello NGN Andrizzle,

Thanks for the screenshot. I believe this is the result of the image upload bug. Hold tight, our developers will show an update soon.


Thank you for choosing iClan Websites.

Dexter
Customer Support

NGN Andrizzle 3rd May 2016

Joined: 7th Sep 2014
Rank: --
Posts: 150
Likes 32



Ok, thanks!
[Admin]Arnulfo 3rd May 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 743
Likes 120



We will update you once this issue has been fixed.


Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

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