Unable to access
Forum » Community Forums » Help and Support
Sean 18th Apr 2014

Joined: 15th Apr 2014
Rank: --
Posts: 1
Likes 0



Hello i have been using my site for a day or so and i decided to buy premium so the extra features since then i have been having alot of trouble accessing thought my home internet. My isp it bt and i use a wired connection and i get a connection error when connecting, i have tried different browsers and still no hope.
The only way i seem to be able to get access is with a proxy server.
i can access form my mums house with  a different isp and from my mobile  phone network.
i managed to get access for around 15 minutes after doing a full reset on my router.

please help as i was still working on my site


Signature Picture
Dawn 21st Apr 2014

Joined: 16th Feb 2014
Rank: --
Posts: 264
Likes 43



Hello, I am assuming that this has been fixed now, please let us know? If not, kindly send us a ticket so we can address this individually. Thank you
Sean 21st Apr 2014

Joined: 15th Apr 2014
Rank: --
Posts: 1
Likes 0



yeah this has been sorted now thanks


Signature Picture
Forum » Community Forums » Help and Support
Please login or register to reply.
Welcome to the support forums!

Welcome to the community forums!


If you're a premium customer and need urgent support or need to share personal details, please open a ticket from inside your Admin Panel.


Otherwise, please register to post in these forums.


Thank you!
Twitter