Accessing our website just gives us this message

We're sorry...
The website you are trying to reach seems too busy at the moment.
Please try again in a few seconds.

Been like this for a couple days now and its same for all our members. Both myself and one of our other admins have tried to report the fault but we just got a canned email saying "can you provide a ping and tracert result please".

Site is www.95thrifles.co.uk

And just in case you want it.
Pinging www.95thinexile.co.uk [72.8.190.25] with 32 bytes of data:
Reply from 72.8.190.25: bytes=32 time=13ms TTL=52
Reply from 72.8.190.25: bytes=32 time=13ms TTL=52
Reply from 72.8.190.25: bytes=32 time=14ms TTL=52
Reply from 72.8.190.25: bytes=32 time=16ms TTL=52
Ping statistics for 72.8.190.25:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 16ms, Average = 14ms
C:\Users\joe>tracert WWW.95THINEXILE.CO.UK
Tracing route to www.95thinexile.co.uk [72.8.190.25]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     7 ms     6 ms  31.55.187.180
  5     7 ms     6 ms     7 ms  core2-hu0-9-0-0.southbank.ukcore.bt.net [195.99.127.172]
  6     6 ms     7 ms     7 ms  peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99.127.13]
  7     7 ms     6 ms     7 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
  8     7 ms     6 ms     7 ms  166-49-211-38.eu.bt.net [166.49.211.38]
  9    13 ms    13 ms    13 ms  xe-9-0-2.ams12.ip4.gtt.net [89.149.180.137]
 10    13 ms    13 ms    13 ms  pni-as3257-ams1.staminus.net [69.197.1.74]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13    14 ms    13 ms    14 ms  . [72.8.190.25]
Trace complete.

+1

Down for over a day.

Hello guys. Seems like you never switched over to our DNS despite numerous notifications we have sent you during the past year or so. We have retired old IP addresses abruptly because our DDOS mitigation provider Staminus have recently been hacked and had a massive outage, more details here: https://www.google.co.uk/ ... h?q=staminus+hacked.

Please switch over to our DNS so we can control the IP address. Your domain name will be turned off automatically, but to speed things up please email our support team with your website address at support@iclanwebsites.com. Then you can re-enable your domain but using our DNS.

When this is done we have full control over the IP address your website is pointing to, and therefore can keep it online when we perform network upgrades.

why cant i access the editing features on I CLAN WEBSITE to actually build the site
...

Numerous notifications? err not a single email from you. Why cant I access the admin panel then?

Ive been trying to write a response that doesn't come across like a di ck move but I cant. So thanks for prompt response, you gave me all the detail i needed to resolve the issue so for that im happy.

I'm tempted to point out a couple things but yeah its a free service so I cant really grumble. But basically we'll keep it at that level because of the response. If you want some real meaningful feedback from an individual whos been supporting end-users in the IT industry for 26+ years feel free to email me (but I wouldn't rely on the same system that has "tried to communicate with you numerous times"

I actually just built a new site a few days ago...cant get in to the admin panel to change the site i finished yesterday to even change the IP address. 

http://teamgravitydcuo.cl ... anwebsite.com/ is the site. Please help i finally had people register last night and now cant get them added to the site 

For all people who aren't using iClan Website's Domain,

This is a mandatory requirement to use it and change it, for those who haven't, please inform us or open a ticket so that we could reset your domain settings.

Thank you!

I'm using the domain name for Iclan I believe the url is usafclan.ihostinghq.com but the website is down when I do admin panel what's wrong

I am having the same issues. Our website went down and I can't access it. I put in the new dns info into 1and1.com. Is there anything else I need to do? DNS settings are

ns1.clanwebsites.com
ns2.clanwebsites.com
ns3.clanwebsites.com
ns4.clanwebsites.com

Thanks in advance

Hello,

This is mandatory that our customer's must use iClan Website's DNS so that we could manage your websites easily.

Please refer to this guide : https://www.iclanwebsites ... .com/help-faq/61/

For customers that has an existing domain, please comment down your email and website address so that I could reset it for you.

Hello Devon,

I have checked and it seems like you unsubscribed from our email list so you never received our emails. Please resubscribe to by editing your profile, then you will be better informed.

The only thing I'm unsubscribed from is the iclan websites newsletter. I have not disabled emails at all.

I've switched out the name servers in my registrar to the four iclan name servers (received the prompt that this change/redirect may take 48 hrs to take effect) However I have no access to the site or admin panel either to alter any dns setting from that end. Website is: http://www.quick-model.in ... fo/

Thanks.

@sb70, may i have your email address?

pm sent

Hello Sb,

As I have taken a look at your account, I can see that you have not yet finished setting up your domain name.

Please do follow these detailed instructions on our FAQ Page: https://www.iclanwebsites ... .com/help-faq/61/

Your admin panel link is : http://quickmodel.iclanwe ... bsites.com/admin

Please let us know for updates.

Okay, it should be setup. I have the four iclan name servers entered in my registrar service. I have my registrar domain name configured (quick-model.info)

In dns manager under the values '@' and 'www' they are set to 'automatic'

Hello Sb,

Yes, it should be.

Please let us know if you have troubles.

It might just be an issue with the registrar syncing up with iclan at this point (a matter of hours) But just to give you a visual on the settings without having to log into my site, this is what I have -



The registrar name server configuration -





My sites admin panel dns configuration -