Who's online - iClan Websites Community

Who's online

Forum » Community Forums » Help and Support

Nucleardazza 18th Apr 2016

Joined: 15th Dec 2014
Rank: --
Posts: 236
Likes 16

I have the panel layout for who's online on my website and when i go on the website i can not see who is online , is there a problem with the who's online panel ?

[Admin]Arnulfo 19th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120

Hello,

They might have set their account to be Offline.

You can actually do that by going to your website > My Center > edit profile > appears offline even though you are online.

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Nucleardazza 21st Apr 2016

Joined: 15th Dec 2014
Rank: --
Posts: 236
Likes 16

still cant see who is online , my profile is not set as off line so i should be able to see my pic in the who's online panel but nothing

dextersandovalAdmin 21st Apr 2016

Joined: 9th Mar 2016
Rank: Support
Posts: 17
Likes 8

Hello,

Kindly send us a screenshot of the error/s that you were getting from your website to help us find a possible resolution to your problem.

Thank you for your cooperation.

Liked this

Thank you for choosing iClan Websites.

Dexter
Customer Support

Nucleardazza 22nd Apr 2016

Joined: 15th Dec 2014
Rank: --
Posts: 236
Likes 16

http://imgur.com/sOCQ79V as you can see there is no one online , but i should be as i have not set my profile as offline

[Admin]Arnulfo 25th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120

Hello,

Maybe your members might have set themselves as offline.

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Nucleardazza 26th Apr 2016

Joined: 15th Dec 2014
Rank: --
Posts: 236
Likes 16

It should show me as online as i have not set mine to offline

[Admin]Arnulfo 27th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120

Hello there,

I tried logging in using your account and it actually works. http://prntscr.com/axf8gz

You are online and it shows that you are the only one online.

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Nucleardazza 27th Apr 2016

Joined: 15th Dec 2014
Rank: --
Posts: 236
Likes 16

why cant i see that on my pc ?

[Admin]Arnulfo 27th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120

Hello,

Can you try it again?

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Nucleardazza 27th Apr 2016

Joined: 15th Dec 2014
Rank: --
Posts: 236
Likes 16

No still nothing , I have installed windows 10 to a new ssd drive so i don't know if there is still something i have to install

[Admin]Arnulfo 27th Apr 2016

Joined: 21st Sep 2015
Rank: Moderators
Posts: 742
Likes 120

Hello,

Are you online on your chat?

Can you take a look at the chat box on your lower right screen?

Thank you again for using iClanWebsites!

Arnulfo,
Customer Care

Nucleardazza 27th Apr 2016

Joined: 15th Dec 2014
Rank: --
Posts: 236
Likes 16

Yes that says i am online in the chat box lower right

dextersandovalAdmin 27th Apr 2016

Joined: 9th Mar 2016
Rank: Support
Posts: 17
Likes 8

Hello,

To help us further analyse the problem, can you login and check the Online status of your account using other browser or perhaps to a different computer?

Liked this

Thank you for choosing iClan Websites.

Dexter
Customer Support

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