Thanks for the review. I recently hired 2 extra developers to ramp up our development cycle, hopefully we'll be able to push out updates every 2 weeks. Unfortunately, themes are very expensive for us. It takes a lot of time to design themes, so we can't really go cheaper, otherwise we'll have to use cheap designers and so the quality will start to lack, then you'll probably complain that the themes are terrible!
I'm happy about your comments about support. We did have instant chat support but not many people really used it, so we scrapped it.
If you have any further comments, please let us know